117 Cherry St. Seattle, Wa. 98104
Frequent Questions / Troubleshooting
Frequently asked questions!
(AND some troubleshooting tips!)
PLEASE Remeber! In order to support this bookstore and before shopping at the Kobo store, please set up your Kobo account either through a device purchased at our store or via the links from our websit
Q: How many eBooks are in the Kobo database? And how many titles are available for purchase in the US?
A: Kobo's entire library is available to all customers. They currently have over 3 million eBooks and are constantly updating their library and adding new releases. Newspapers and magazines are also available for purchase in the Kobo Store.
Q: Are foreign languages like German and Russian supported on the devices?
A: Foreign languages are supported on the Kobo Glo. As of October 2012, the interface can be set to English, French, German, Spanish, Dutch, Japanese, Portuguese (Brazilian and Portugal) and Italian.
Q: What if I already own an earlier generation Kobo eReader? Can I shop for eBooks through your store?
A: Yes. You will need to establish a new Kobo account by following the link to Kobo on our website. Then, when you next use your device, sign out of the old account and sign in using the new account name. You can then search and buy eBooks either through the device or through the web, and continue your much-appreciated support of this store.
Q: What about the Google eBooks already in my library or on my device?
A: You will continue to be able to access them via your Google account. However, the IndieBound Reader app was designed specifically to interface with Google eBooks and will no longer be supported after January 2013. If desired, you can load your Google eBooks to a new Kobo device using Adobe Digital Editions. Please see this video, produced by Google, for a step-by-step guide to transferring your Google eBooks to your new Kobo eReader.
Q: Does Kobo allowing sharing of books between Kobo devices, like Kindle and Nook do?
A: At this time it is not possible for a Kobo customer to lend or share eBooks from their library with another person. The eBooks in your Kobo library are tied directly to your account and password.
Q: Once purchased, if a book is DRM protected, is there a limit to the number of downloads?
A: If a file is DRM protected it may be downloaded 6 times in total. This restriction is set forth by the publisher and is the same for all DRM files.
TOP QUESTIONS FOR SHOPPING
- How do I search for a book or author on the Kobo website?
- How do I keep track of my Kobo store purchases?
- How do I create a Kobo Account?
- How can I browse the Store through the Kobo website?
- Why can't I find the book I want in the store?
TOP QUESTIONS FOR MANAGING BOOKS
- How do I sync my library?
- How do I get Harry Potter ebooks from Kobo?
- How do I add a PDF to my eReader?
- How do I get back a book I deleted from my Library?
- How can I borrow eBooks form the public Library?
TOP QUESTIONS FOR ACCOUNT SETTINGS